Thank you for visiting ponubyg.com (hereinafter referred to as the “Website”). We hope that you are satisfied with your purchase. If you are not satisfied with the product you purchased, the Website provides the following refund policy:
Refund Request If you wish to request a refund, please follow the steps below:
Request Time: You can request a refund within 7 days after receiving the product. Requests after this time will not be accepted.
Submit Request: Please submit your refund request via email bnbhash@gmail.com or contact the customer service hotline 19179771129, please provide the order number and the reason for the refund.
Refund Conditions We will process refund requests based on the following conditions:
The product must be in unused condition, including all original packaging, labels and included accessories. If the product is defective or wrong, please contact us after receiving the product so that we can provide a solution.
Refund Processing Once your refund request is approved, we will process the refund within 3-5 business days and the refund will be refunded to your payment method. The processing time may vary depending on bank processing time. Please note that shipping costs are usually not included in refunds unless we sent the wrong item or the product is defective.
Return Process When requesting a refund, you may need to return the item to a specified return address. Return shipping costs will be borne by the customer unless the item is defective. Please make sure to obtain the correct return address before returning the item and keep the mailing receipt so that the package can be tracked.
We are happy to serve you and thank you for choosing ponubyg.com. We look forward to providing you with more quality products.
