Welcome to the FAQ page of ponubyg.com. Below are some of the most frequently asked questions and answers from our users, designed to help you better use our website and services.
How do I register an account? To register an account, please click the “Register” button in the upper right corner of the page. Fill in the necessary information, including your name, email address and password, and follow the prompts to complete the registration process.
How do I modify my account information? You can log in to your account and go to the “Account Settings” page to update your personal information, including name, address and contact information.
How do I place an order? Browse the products you wish to purchase, select the appropriate options, and then add the items to the shopping cart. After completing your selection, go to the shopping cart and click “Checkout” to pay.
What payment methods are supported? We accept a variety of payment methods, which are detailed on the checkout page.
How do I request a refund? If you wish to request a refund, please submit a refund request via email within 7 days of receiving the product and provide the order number and the reason for the refund. Please ensure that the product meets the refund conditions.
How long will it take for the product to be delivered? The delivery time of the product depends on your region and the shipping method you choose. The specific shipping time varies according to the logistics company.
How to contact customer service? If you have any questions or need help, you can contact our customer service team in the following ways:
Email: bnbhash@gmail.com Phone: 19179771129
Other questions? If you don’t find the information you need here, please feel free to contact our customer service team and we will serve you wholeheartedly.
